Terms and Conditions

Frozen Deliveries:

We take great care in packing all of our products with the intention that they do remain frozen. However, all frozen deliveries should be checked on arrival.

In the event they arrive thawed in transit, they should not be re-frozen, and should be used within 3 days.

Note: If the product arrives warm, notify Prime Range Fresh immediately and DO NOT consume. 

If you are not happy with the quality of your product on arrival, please phone us immediately on the day of delivery. If you were at home and received it within the delivery period we will provide you with a credit.


Delivery Details

Usual delivery times are between 9am and 6pm.  Prime Range Fresh use chilled couriers and delivery times may vary depending on the region you live in.  

In the instance that you are not at the delivery address, we take all care, but no responsibility for missing or spoiled items. If you have any further special delivery requirements, please put these in the delivery instructions of your order. 

You will receive an e-mail with your order confirmation - if you do not receive this, you may not have entered an email address, or it could be in your junk email.  If you have any delivery issues please call us on the day of delivery.


Exclusion of Liability

Prime Range Fresh shall in no event be liable for any damages, losses or expenses including without limitation, direct, indirect, special or consequential damages, or economic loss arising from or in connection with the use of this website or reliance on any of the contents of this website or any of the material or information produced as a result of the use of this website.


Returns and Refunds

Due to the nature of our products we are unable to accept returns.

Any quality issues must be reported on the day of delivery to validate claims.  We may require photographic evidence.

If your delivery is delivered to you in a spoiled condition please contact us on [email protected] or phone 03 2157176 immediately.

If it is deemed your delivery was incorrectly delivered or delivered in a spoiled condition then we will either refund the value of the product by crediting your card or replacing that product where replacement is possible.

Refunds are issued on a case by case basis. Please contact our team on at [email protected] or phone 03 2157176.